Delivery, Returns and Refunds
Thank you for shopping at Smart Panda.
Your item will be dispatched within 48 hours during Mon-Fri. For UK delivery, items should arrive within 2-5 working days. For special delivery and urgent orders, please contact us.
- Within the UK, the shipping cost is £2.95 for orders under £15 or free for orders over £15
If you are not 100% satisfied with your purchase, we’re here to help.
- 30 days from date received
- Item must be unused and in the same condition as received
- Item must be in original packaging
- You must have proof of purchase
- 14th January for Christmas presents
- Choice of subsidised, low cost and fixed price delivery options (UK only)
If we send you wrong or faulty items, goods you never ordered, or substitute goods you prefer not to accept, we will refund or issue a credit note to cover your return delivery charges providing you obtain our consent by email and use the return delivery method that we stipulate. You shall pay return delivery charges in all other instances.
When we receive your item, after inspecting the product we will notify within 7 days of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3 days.
We recommend you use a tracked and insured service. If a returned item is lost in transit, you will need to make a claim against the carrier.
You shall pay return shipping costs unless the return is due to manufacturing fault or our dispatch error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We are always happy to help, so if you have any other queries please get in touch.